Rave: Sephora

I was so happy with a recent experience at my local Sephora that I just had to post a rave review!

~Background Info~
This isn't one of my favorite locations-it's located inside the JC Penny and doesn't always have a lot of items. I have also had some problems, for example, one day I called to have them hold an eyeliner for me. What should have been a quick trip ended up being almost a half hour as the associate not only put the wrong line to the side but when I went to exchange (I didn't realize until after I paid) she continually kept ringing up the wrong one. Don't get me wrong, it hasn't been like that every single time I've gone inside but still, it's not my favorite.
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Anyway....
I wanted to pick up a couple items and didn't feel like driving twenty minutes so I gave them a shot. I called to make sure they did indeed have the products and the sales associate who answered was very friendly and apologetic when he found that a brush cleaner I wanted was out of stock. He held the other item and took a lot more information than I'm normally asked for which actually made me feel a little better (more than once they've lost an item that was being held). When I got to the store I was greeted by a friendly male associate who offered to help me with anything. I mentioned that I had something on hold and when I told him what it was he exclaimed "Ohhhhhhh! So that was you!" I smiled and replied with "So that was you too!" He found it right away (first time they didn't have to search) and as he rang me up he apologized for not having the cleaner. I was actually really impressed that he remembered since several hours had passed from the time I called to the time I went there. He told me they were expecting a shipment this week and that he would call to let me know that it was being held. Just before I left he grabbed a bunch of samples and put it in my bag (I never get samples!) I have to say even in my favorite location I have never had such excellent service. It's people like him who will keep me from not giving up hope on that store.

If you ever happen to go to the Rockaway Mall (Rockaway, NJ) I suggest you give it a shot. I didn't get his name but he's the only male employee I've seen there, plus, I have a feeling he was the manager. (and he was cute too!)

I hope that everyone has a great Thursday!!!
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